Support

Last updated: May 6, 2026

Need help with Nakama?

What To Include

The email, Apple account, or Google account you used to sign in
Your device model and iOS version
The screen you were on
What you tapped right before the issue
Any screenshot, screen recording, or error message, if available

Subscriptions and Purchases

Purchases are managed through your Apple App Store account.

To manage or cancel a subscription, open your Apple account subscription settings.

If you were charged but Nakama does not recognize your subscription, tap "Restore purchase" in the app. If restore does not work, contact nakama.support@gmail.com. For refund requests, Apple may require you to use Apple's refund process.

Privacy and Deletion Requests

For privacy questions, access requests, analytics opt-out requests, or account deletion requests, contact nakama.support@gmail.com.

Include the account email or sign-in method you used so we can find the correct account.

Content or Rights Requests

If you believe anime metadata, images, or other content in Nakama violates your rights or is being used incorrectly, contact nakama.support@gmail.com.

Please include the anime title, a screenshot or link if possible, and a clear explanation of the concern.